godre asked:


I have done technical support for both the government and private sector. I am so bored out of my mind, but I have no clue what to do next. Can anyone give me some advice as to which way to go after being in technical support? I want to be in a more challenging position, and one that has more responsibilities. I would greatly appreciate your feedback!

konfuzzled asked:


I have basic tech support knowledge, but I need to know the ends and outs, so to say. Are there books or e-learning programs out there that will prepare me for a basic helpdesk job?
Thanks.

Franklin Stein asked:


For your computer, dsl, or anything else requiring
technical support? You hope you get someone that
speaks descent English, but you never do?

Did you ever just hang up the phone in frustration of the
man or woman on the other end who can barely say
Bud Light in the middle of them trying to tell you
how to fix a problem?