onlinethrills asked:


Trying to get through to Yahoo technical support just doesn’t happen. Yet getting through to their advertising people is always so easy (to buy advertising). Are they the kind of company that likes you when you have money to spend but don’t want to know if you need help?

Josh T asked:


I am having problems with my yahoo messenger service not letting me into the the IM and I need a number for yahoo. Or if anyone knows any advice also.

dtkmcg3311 asked:


i can not sign in under my old screenname, and i never changed my password or anything but it wont let me sign in. what can i do please help and when i went to verified info. to retrive it yahoo says my info has to match what they have on file which i never chaned either, so i dont know what happened, i haved tried everything if there is a way i can get a 1800 number to talk to a live support tech from yahoo it would be great thank you.

Dan J asked:


I have been e-mailing for almost a month to try to get the Jukebox to burn CD’s and I keep getting new people with the same suggestions which don’t work. I need to talk to a person to work through the problem I am having.

jbrat00 asked:

Some jerk that called into the helpdesk today. Our outgoing servers quit allowing people to send over them without authentication. By the way people reacted you would have though we were throwing puppies over cliffs.

Video made from call recording + still images.

Please remember that there is another person on the other side of that phone.. technical support deserves more than this.

My supervisor call 4/26/08

Webhosting Website asked:


As we know Technical Support is helpful while working on web. But the reality is different. Here are some misunderstandings about tech support’s tasks.

We started our journey onto web, after creating a website hosting account. We are new to this web substance but packed enough with enthusiasm and confidence. We are interested in opening the design program and try to create some pages. But a problem appears and our program didn’t work, and truly we have not created any pages. Now we think to call a technical support for our new hosting company, but wait! Don’t hurry.

Our hosting company is providing us the space on its servers to put the information, and in no doubt they should be responsible that we can really make a website, Right?

But it seems quiet disappointing, as the answer is ‘no’. Our hosting company is providing us space and relocates for a website only, and it is our responsibility how to use that space. As what is uploaded and how it is uploaded to the account is the responsibility of the user. The job of technical support at any hosting company is to diagnosis and repair the problems related to the server.

This article will cover the two most common misconceptions on “Tech Support”

1. Training

2. Content update and solutions to some problems.

1- Training

Some basic knowledge is required for hosting and maintaining the website. It isn’t just a monthly expense, like electricity and water bills. It needs the understanding of both, the programs we’ll use to create the site and the programs we’ll use to maintain and upload it. Whenever a person comes to hosting without having general basic knowledge, he found himself in trouble and go for a hosting company’s technical support.

Its amazing that many people pays a great amount of money to colleges and other professional organizations to work out on software, even ordinary software. It is quiet unreasonable to look forward to these service which equates to a monthly hosting fee. Eventually there are resources associated with every program which we’re using to provide answers and elementary training. At variety of places, answers to more general questions beyond those specific to a single program, can be found. At entry level most hosting companies are providing training in website hosting through online resources, like manuals, knowledgebase, or even advanced video tutorials. So it is better to keep our self update always by checking these kinds of resources instead of calling a technical support.

2- Content Update

Most of the beginners enter website hosting with the idea that a hosting company’s technical support is not only a troubleshooting organization, but also a teaching and maintenance organization. These impersonations are due mostly to a misunderstanding of what comprise “technical support” problems. New information categorized by clients update, creates a problem on a web page, and perhaps, to them, too. But it is not a problem for which technical support at our hosting company is responsible.

If we need someone to update our website on a regular or even alternating basis, then we have two crucial options. The first, and most effective and economical, is to find an editing program which is simple to learn, and use it to make our own updates. The program we need will vary according to the nature of site we wish to build or maintain. Many hosting companies are even providing online “site builder” solutions which can be accessed right through our browser without any separate installation of program.

As another option, if we lack the time or skills to update a site, we can hire an outside web design services to perform our desirable updates. We will perhaps be able to find a great number of resources in our area, and as well as, by a searching at our desired search engine. Mainly web designers update the website, even if they have not designed it initially, with the information provided by us.

So by having some initial knowledge the “tech support” will not be a misconception and we sort our small problems on our own, giving pleasure to our work.

sx24 asked:


Mcafee scan freezes at one particular file all the time. it has a .js extension.

I wanted to contact technical support, but I must pay to get support. Why?

I am already a subscriber. The economy is in dire straits and I am myself going broke.

Avira Antivir premium does not charge you for technical support. Then why Mcafee does?

I have subscription to Avira Antivir premium too, but its not security suite like mcafee. thats why i use mcafee.

pranamya j asked:


i just completed my B.E(comp sc). my agrigate is less. so for a year i plan to take up technical support job. i want to be a network engineer. will technical support job work experience be counted? will it be easier for me to shift to networking field??

donwag62658 asked:


I am a technician for a cell phone company. I would like to understand what it means when you have tier 1 or tier 2 or tier 3 support.

Thanks

Andrew Karasev asked:


Microsoft Great Plains ERP has rich accounting and business processes automation functionality, however in this small article we would like to concentrate on remote support, version upgrade, technical problem solving scenarios and if you need to get info on specific GP modules features: GL, SOP, POP, etc. please find it in others GP related materials, such as module user manuals, whitepapers

1. ERP remote support technologies in general. Web session tools, such as gotomeeting, allow ERP consultants, being remote, lead web presentation, when your users, supposedly sitting in one conference room at your office and watching projected to the wall screen computer monitor. Web session allows consultant to take mouse and keyboard control as well as give it back to trainees

2. Phone conferencing. If you are in the same country, you can typically use your regular office phone and call to conference supporting phone from gotomeeting or other web conferencing service provider. If you are in several countries, the best and cost efficient solutions might be internet telephony, such as skype: if your remote users have skype ID – this is all you need to get everyone in the conference

3. Problem Solving advises. As, regardless of theoretical efficiency of web conferences, your human face-to-face interaction is to some extent restricted, there should be nurtured the culture of well structured technical questioning. For example, try to be very specific: what exactly you were doing, what error message you received (provide screen shots of error messages) – this technique will let technical support engineer to skip “clarification” phase and go down to the problem solving immediately

4. Version upgrade, data fixing remote support technologies. Web session being good for user training, is probably not optimal solution for day-to-day data repair tasks. Web session requires both sides to be in the session, which is not really required for data fixing scenarios – you as GP user, describe the issue and remote support technician will connect to your desktop remotely and will fix the problem when he will have this task to be scheduled by manager. Remote desktop technologies typically include VPN connection and Remote Desktops.

5. Customization Support and Design remotely. Microsoft Great Plains Dynamics GP has its own proprietary modification technology – Microsoft Dexterity, it can be developed remotely on local testing system, however in order to debug Dex customizations on your test environment, Dexterity installation on your remote connection server is recommended – this will reduce programmers getting-into-project curve

6. Version update hints. GP is currently on version 10.0 and if you are on earlier version: 4.0, 5.0, 5.5, 6.0, 7.0, 7.5, 8.0 or 9.0 – you should make your homework on upgrade scenarios. One of the examples would be migration from Pervasive SQL 2000 (former Btrieve) or Ctree/Faircom to Microsoft SQL Server 2005, or 2000